Contact & Support
We're here to help.
Have a question about device selection, referral updates, pickup, or your account? The Student Laptop GH support team can help you use the platform and explain next steps. Student Loan Trust (SLT) handles formal eligibility, approval, and loan decisions.
📧 slas.support@studentlaptopgh.com
Support hours: Monday – Friday, 8:00 AM – 5:00 PM GMT
For device selection questions, technical support, data-protection questions, and general programme enquiries.
For quick help with using the platform, referral updates, account problems, device selection, and pickup information.
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM GMT.
If your question relates specifically to your student status or enrollment, you may also contact the designated programme representative at your institution.
💻 Application Support
Already applied? Have your application number ready when contacting support — for example SLAS-2026-10001. This helps our support team locate your application quickly.
🔐 Privacy & Data Protection
For questions about how your personal information is collected, used, stored, or shared, email slas.support@studentlaptopgh.com or see our Privacy Policy.
Frequently Asked Questions
Who can apply?
Students enrolled at participating institutions may participate if they satisfy Student Loan Trust requirements. SLT decides eligibility and approval.
How do I know if I qualify?
Review the Student Eligibility Policy. Final eligibility assessment is completed by SLT.
Can I apply if my university isn't listed?
The programme is currently limited to participating institutions. Contact us for information about future expansion and participation updates.
How do I track my application?
Sign in to your StudentLaptopGH account and open your application to track your referral and SLT application status in real time.
What happens after my application is approved?
After SLT approves your application, you'll receive your pickup code via SMS and in-app notification, along with instructions for collecting your device at your selected service centre.
What should I bring when collecting my device?
Bring your student ID, required identification, and your pickup code or QR code.
What if I lose my pickup code?
Contact StudentLaptopGH support immediately at slas.support@studentlaptopgh.com. Do not share your pickup code with anyone.
How long is my pickup code valid?
Pickup codes are valid for 14 days from the approval date. Contact support if your code is expiring or has expired.
What devices are available?
Available devices include laptops, smartphones, and tablets from participating suppliers. Check the platform for current models and specifications.
Is there a cost to students?
The Student Loan Trust device programme is designed to provide subsidised access. Contact support or see the Programme Terms for details about any student contributions or loan terms.
Student Laptop GH — Your Device. Your Choice. 🇬🇭